This Refund & Cancellation Policy explains how cancellation and refund requests are handled by CLIENTAXIS LLC, a Montana limited liability company operating the brand TaseesLead ("we," "us," or "our"). It applies to services purchased through https://taseeslead.com/ or otherwise engaged directly with CLIENTAXIS LLC.
Because our work is customized and involves professional time and resources allocated specifically to each customer, refunds are handled on a fair, case-by-case basis rather than through an automatic guarantee.
This policy applies to the B2B digital and professional services provided by TaseesLead / CLIENTAXIS LLC, including:
Lead generation
Digital marketing
Landing page creation
Appointment booking systems
Lead qualification and follow-up automation
Market research
A customer may request cancellation of an ordered service at any time by contacting us using the details in section 9.
3.1 Cancellation Before Work Begins
If cancellation is requested before work begins, the customer may be eligible for a full refund of the amount paid for the affected service, subject to any non-refundable third-party costs already incurred (for example, a third-party tool license already activated for that project).
3.2 Cancellation After Work Has Started
Once work has started, cancellation may result in a partial refund or no refund, depending on:
The amount of work already completed.
Resources and staff time already committed.
Any third-party costs already incurred on the customer's behalf.
The agreed scope of work between the customer and CLIENTAXIS LLC.
We will review the specific situation and communicate the outcome in writing.
Why work-in-progress may not be fully refundable
Our services are customized. Once we start, professional time, planning, custom assets, and third-party resources may already be dedicated to your project. These costs cannot always be recovered.
Because services may involve customized work and resources allocated specifically to a customer, refund eligibility follows these general principles:
Work that has not started may generally qualify for a full refund.
Work that has already started may qualify for a partial refund based on progress and committed resources.
Completed and substantially delivered services are generally not eligible for a refund.
If a delivered service materially fails to match the agreed scope, the customer should contact us so the issue can be reviewed and, where appropriate, corrected, revised, or otherwise reasonably resolved.
Important
We do not offer an automatic 14-day refund, 30-day refund, or a general "money-back guarantee." Refunds are evaluated based on the specific circumstances of each request in line with this policy.
To request cancellation or a refund, please contact us using either of the following channels:
Email: [email protected]
WhatsApp: https://wa.me/213665392194
Please include the following details so we can process your request efficiently:
Customer full name
Company name
Date of payment
Reason for the request
Any relevant transaction information (for example, invoice number or transaction reference)
Approved refunds will normally be returned through the original payment method, where technically possible. If the original method is not available, we will work with you to arrange a reasonable alternative.
Once a refund is approved, we will submit it to the applicable payment processor. The time required for the funds to reach you depends on the payment provider, card network, or financial institution involved and is outside our direct control.
As a general guide, refunds may appear on your original payment method within a few business days, though some banks may take longer. If you have not received an expected refund after a reasonable period, please contact us so we can help review the status.
7. Disputes
If you have a concern about a payment or a delivered service, we encourage you to contact CLIENTAXIS LLC first so we have an opportunity to review the situation and resolve it directly. In many cases, issues can be corrected quickly through direct communication.
This policy is not intended to discourage legitimate chargebacks or to limit customer rights available under applicable law.
We may update this Refund & Cancellation Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Purchases made after the update will be subject to the current version of this policy.
For all cancellation, refund, or billing questions, please contact us:
CLIENTAXIS LLC
TaseesLead — A CLIENTAXIS LLC Brand
127 N Higgins Ave Ste 307d #2840
Missoula, Montana 59802, USA
Email: [email protected]
WhatsApp: https://wa.me/213665392194
Website: https://taseeslead.com/